Ebony Bartolomeo
Philadelphia,PA
Summary
Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Looking to transfer these skills to a medical setting. Passionate about patient care satisfaction.
Overview
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Front End Supervisor
Bed Bath & Beyond Inc.
Jenkintown, PA
01.2019 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted importance of security and customer tracking to minimize store losses.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Cashier
Whole Foods Market
Jenkintown, PA
01.2019 - Current
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
Customer Service Specialist
Bed Bath & Beyond Inc.
Jenkintown, PA
01.2017 - 12.2018
- Maintained financial accounts by processing customer adjustments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Sales Associate
Bed Bath & Beyond Inc.
Jenkintown, PA
07.2016 - 01.2017
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Education
No Degree - Licensed Practical Nurse
PITC
Wyncote, PA 06.2019 - 07.2021
Associate of Arts - Culture, Science Technology
Community College Of Philadelphia
Philadelphia, PA 01.2011 - 01.2015
No Degree - Clinical Laboratory Assisting
Community College Of Philadelphia
Philadelphia, PA 01.2013 - 01.2014
Skills
Relationship building and management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10+ staff members.
Timeline
No Degree - Licensed Practical Nurse
PITC
06.2019 - 07.2021
Front End Supervisor
Bed Bath & Beyond Inc.
01.2019 - Current
Cashier
Whole Foods Market
01.2019 - Current
Customer Service Specialist
Bed Bath & Beyond Inc.
01.2017 - 12.2018
Sales Associate
Bed Bath & Beyond Inc.
07.2016 - 01.2017
No Degree - Clinical Laboratory Assisting
Community College Of Philadelphia
01.2013 - 01.2014
Associate of Arts - Culture, Science Technology
Community College Of Philadelphia
01.2011 - 01.2015
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