Ebony Chapman
Buffalo,NY
Summary
To secure a role in your organization where I can utilize my experience and skills to provide quality customer care. I will make an significant effort and contribution to the continued success of this organization.
Overview
23
23
years of professional experience
Work History
Manager
Fillmore Transportation, Hedwig
01.2010 - Current
- Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives.
- Complying with transportation-related policies, as well as safety rules, union contracts, and government regulations.
- Weekly scheduling, recruitment HR system administration.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Financial Clearance Team Lead
Roswell Park Comprehensive Cancer Center
02.2015 - 08.2023
- Initiated the prior authorization process with health insurance providers regarding coverage for patient’s medications
- Assist in supervision with daily operations and administrative functions
- Acted as primary communications liaison between staff such as Department Heads, clinical administrators/clinical staff, patient insurance companies, retail or specialty pharmacies, using one or more technological touch points including EMR, email, web, chat and, patient portal and phone
- Documented results of both authorizations for medications, and financial assistance where requests for authorizations/assistance where sent, approvals, denials and appeals in a timely manner into the electronic medical record (EMR)
- Uses analytical and creative skills, ability to multitask and able to problem solve complex issues efficiently and promptly working independently or as a team
- Maintains a high level of technological competency by utilizing available tools and applications Documents results of both authorizations and financial assistance in Excel and EMR in a timely manner, document are then filed electronically Triaged phone calls inbound and outbound, submitted and received high volume faxes, and organized high volume emails
- Assist uninsured patients with obtaining financial assistance, also assist the insured with financial assistance when challenged with unaffordable co-pays
- Audited clinical data, matched diagnoses codes, and prior authorization documentation before transmitting to insurance providers
- Collaborated with the pharmacy to create daily reports detailing the life of a prescription including prior authorization updates, payment updates and refill activities
- Facilitated the appeals process for denied prior authorizations when requested by physicians or clinical staff.
Patient Access Representative
Admissions Roswell Park Comprehensive Cancer Center via Selective Staffing Solutions
01.2014 - 02.2015
- Registered new and established patients before entering the clinic for appointments and procedures also when being admitted in hospital
- Verified patient demographics, including name, address, date of birth, phone number, emergency contacts and current insurance
- Obtained signed consents and DNR forms
- Obtained and verified insurance information using insurance verification systems including Healthnet, OMNIPRO, and EPACE.
Operations and Customer Service Representative II
Loans, M&T Bank
08.2000 - 12.2009
- Direct New Loans &
- Indirect, Was the lead trainer of new and current employees
- Trained on products and procedures, provided updates when products and procedures changed
- Audited documents and data entries for accuracy and compliance, to obtain a loan, i.e., paystubs, tax returns, licenses for proof of income, and proof of address
- Followed up with clients to ensure receipt of proper documentation
- Assisted auto and RV dealerships with closing documents and funding of loans
- Assigned projects from senior management such as drafting notes to document testing of new systems implementations and workflow procedures.
Education
College - Science Business Administration
Stratton
Skills
- Managing Multiple Tasks
- Supplier Relations
- Income and Expense Management
- Collaborate Cross-Functionally
Timeline
Financial Clearance Team Lead
Roswell Park Comprehensive Cancer Center
02.2015 - 08.2023
Patient Access Representative
Admissions Roswell Park Comprehensive Cancer Center via Selective Staffing Solutions
01.2014 - 02.2015
Manager
Fillmore Transportation, Hedwig
01.2010 - Current
Operations and Customer Service Representative II
Loans, M&T Bank
08.2000 - 12.2009
College - Science Business Administration
Stratton
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