Ebony Whitt
Atlanta,GA
Summary
Talented Front Desk Manager versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
13
13
years of professional experience
Work History
Front Desk Manager
Hilton Garden Inn
02.2019 - 05.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
COVID-19 Contact Tracer
Board Of Health
01.2020 - 04.2022
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
Childcare Provider
1st Redeemed Learning Center
01.2010 - 02.2019
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Associate of Science - Business Administration And Management
Strayer University
Lithonia, GA01.2020
Skills
Leadership and team building
Administrative operations
Administrative management abilities
Accomplishments
Legal Shield Ass, Since 2014
Life Insurance Agent Since 2017
Timeline
COVID-19 Contact Tracer
Board Of Health
01.2020 - 04.2022
Front Desk Manager
Hilton Garden Inn
02.2019 - 05.2023
Childcare Provider
1st Redeemed Learning Center
01.2010 - 02.2019
Associate of Science - Business Administration And Management
Strayer University
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