Ebony Williams
Queens
Summary
Experienced medical office assistant with expertise in insurance verification and medical terminology. Skilled in conflict resolution, customer retention, and multitasking to enhance patient satisfaction and operational efficiency. Focused on leveraging administrative skills and healthcare knowledge to support effective medical office operations and growth.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
All-Metro Healthcare
Lynbrook
01.2026 - Current
- Coordinated patient appointments and managed scheduling efficiently.
- Communicated with healthcare providers to streamline patient information flow.
- Assisted patients in understanding treatment plans and procedures clearly.
Customer Service Agent
Global Contact Services
Long Island City
02.2025 - 10.2025
- Resolved customer inquiries promptly to improve satisfaction and maintain high service quality.
- Processed reservations and cancellations of trips accurately to ensure compliance with company policies and reduce error rates.
- Collaborated with cross-functional teams to address complex issues, enhancing overall customer experience.
- Documented customer interactions clearly to support data accuracy and streamline future service requests.
- Identified recurring problems and communicated insights to management, contributing to process improvements.
Medical Secretary
Prime Staffing Services
New York
06.2016 - 01.2025
- Managed patient appointment schedules to optimize clinic workflow and enhance timely access to medical services.
- Processed confidential medical records and correspondence to ensure accuracy and compliance with healthcare regulations.
- Facilitated clear communication between medical staff and patients, improving patient satisfaction and information clarity.
- Coordinated insurance authorizations and billing inquiries to reduce claim processing delays and support revenue cycle efficiency.
Administrative Assistant
Northwell Health
New Hyde Park
10.2022 - 12.2024
- Implemented document control procedures to maintain organized and accessible patient files, supporting clinical decision-making.
- Managed calendars and scheduled appointments to optimize executive availability and improve overall team productivity.
- Prepared and organized documents ensuring accuracy and timely distribution to support efficient office operations.
- Coordinated internal and external communications to maintain smooth information flow and enhance stakeholder engagement.
- Processed expense reports and invoices to guarantee compliance with company policies and streamline financial tracking.
- Maintained office supplies inventory to prevent shortages and support uninterrupted daily activities.
Education
MEDICAL BILLING AND CODING -
Devry Institute
RemoteGED -
Queens educational opportunity Center
Jamaica, NY 02.2005 - 03.2005
Skills
- Epic
- Insurance verification
- Medical terminology
- Conflict resolution
- Customer retention
- Multitasking
- HHA Exchange
- Meditech
Timeline
Patient Care Coordinator
All-Metro Healthcare
01.2026 - Current
Customer Service Agent
Global Contact Services
02.2025 - 10.2025
Administrative Assistant
Northwell Health
10.2022 - 12.2024
Medical Secretary
Prime Staffing Services
06.2016 - 01.2025
GED -
Queens educational opportunity Center
02.2005 - 03.2005
MEDICAL BILLING AND CODING -
Devry Institute