Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Edi Mullabazi

Kentwood,MI

Summary

Knowledgeable General Manager with over four years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

6
6
years of professional experience

Work History

General Manager

Tommy's Express Car Wash
Kentwood, Michigan
06.2023 - 05.2025
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Assistant Manager

Tommy's Express Car Wash
Kentwood, Michigan
03.2022 - 06.2023
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented quality control measures to uphold company standards.

Shift Leader

Tommy's Express Car Wash
Kentwood, Michigan
02.2021 - 03.2022
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Monitored employee performance and provided feedback for improvement.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Shift Leader

Jimmy John's
Kentwood, Michigan
09.2019 - 01.2022
  • Adhered to all health code regulations while preparing food items for customers.
  • Monitored employee performance and provided feedback for improvement.
  • Resolved customer complaints promptly and professionally.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Education

Associate of Arts - Business Administration And Management

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Staff Training
  • Attention to Detail
  • Problem-Solving
  • Analytical Thinking
  • People Management
  • POS
  • Cash Handling
  • Revenue Forecasting
  • Budget Control
  • Sales Tracking
  • Business Leadership
  • Communication Skills
  • Computer Proficiency
  • People Skills

Languages

English
Native/ Bilingual
Albanian
Native/ Bilingual
Bosnian
Professional

References

References available upon request.

Timeline

General Manager

Tommy's Express Car Wash
06.2023 - 05.2025

Assistant Manager

Tommy's Express Car Wash
03.2022 - 06.2023

Shift Leader

Tommy's Express Car Wash
02.2021 - 03.2022

Shift Leader

Jimmy John's
09.2019 - 01.2022

Associate of Arts - Business Administration And Management

Grand Rapids Community College

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