Edith Martinez
FACEY MEDICAL FOUNDATION
CA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Patient Service Representative
Location Preference
On-SiteHybrid
Location:
CA, USLos Angeles, CA
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
14
years of professional experience
Experienced Patient Services Coordinator with a strong background in appointment scheduling, insurance verification, and patient registration. Known for HIPAA compliance, patient confidentiality, and organized support for care coordination in fast-paced healthcare settings.
Work History
Patient Services Coordinator
7 Months- Coordinated patient appointments, referrals, and provider schedules with accuracy and attention to care continuity.
- Answered patient inquiries and resolved scheduling concerns with clear, professional communication.
- Verified insurance information and updated patient records in electronic health systems.
- Processed registration documents and supported intake workflows for efficient front office operations.
- Supported daily administrative tasks, ensuring accurate data entry and consistent service delivery.
- Monitored appointment status and followed up on incomplete documentation to reduce delays.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Collected patient co-pay and issued receipt to confirm payment.
Patient Care Coordinator
10 Years 11 Months- Managed insurance authorizations and verified coverage to support timely treatment access.
- Coordinated patient appointments, referrals, and follow-up care across multidisciplinary clinical teams.
- Communicated appointment details, instructions, and care updates to patients and families.
- Documented patient interactions accurately in electronic medical records for continuity of care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Security Officer
2 Years 5 Months- Monitored access points, verified credentials, and enforced visitor policies throughout restricted hospital areas.
- Responded to security incidents, de-escalated conflicts, and coordinated appropriate action with clinical and law enforcement teams.
- Patrolled medical center grounds to deter trespassing and maintain safe patient, visitor, and staff conditions.
- Documented incidents, completed detailed reports, and maintained accurate logs for investigations and compliance.
- Inspected doors, alarms, and surveillance systems to identify vulnerabilities and support facility safety.
- Assisted patients and visitors with directions, service needs, and emergency guidance during stressful situations.
- Collaborated with department leaders to improve security procedures and strengthen overall campus protection.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Reported suspicious activities and persons to law enforcement.
Education
Certificate - Clinical Medical Assisting
Skills
Appointment scheduling
Insurance verification
Patient registration
Follow-up care coordination
Healthcare systems
HIPAA compliance
Organizational skills
Customer service
Patient confidentiality
Timeline
Patient Services Coordinator
FACEY MEDICAL FOUNDATION
04.2026 - CurrentRead More
Patient Care Coordinator
Providence Holy Cross Medical Center
05.2015 - 04.2026Read More
Security Officer
Providence Holy Cross Medical Center
12.2012 - 05.2015Read More
Career Care Institute
Certificate from Clinical Medical Assisting
Read More