EDNA DOWNEY
Summary
Dynamic property management professional with a proven track record at Bryant Rental, enhancing tenant satisfaction and streamlining eviction procedures. Expert in property inspections and maintenance coordination, coupled with exceptional customer service skills. Achieved significant improvements in rent collection efficiency and property standards, demonstrating a strong sense of personal responsibility and flexibility in work hours.
Overview
24
24
years of professional experience
Work History
Property Manager
Bryant Rental
Charles Town
05.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Packer Associate
Macys Logistics
Martinsburg, WV
10.2017 - Current
- Assembled boxes, cartons and containers to package items.
- Proved successful working within tight deadlines and a fast-paced environment.
- Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
- Sorted and stacked finished items.
- Sealed containers and packages with glue, tape or other materials.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
Manager
7-11 Stores
Charles Town, WV
04.2001 - 03.2017
- Assembled boxes, cartons and containers to package items.
- Proved successful working within tight deadlines and a fast-paced environment.
- Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
- Sorted and stacked finished items.
- Sealed containers and packages with glue, tape or other materials.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WV06-1975
Skills
- Property management
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
- Property tours and inspections
- Eviction procedures
- Maintenance coordination
- Valid WV driver's license
- Eviction notices
Timeline
Property Manager
Bryant Rental
05.2019 - Current
Packer Associate
Macys Logistics
10.2017 - Current
Manager
7-11 Stores
04.2001 - 03.2017
High School Diploma -
Jefferson High School