Edrick Lugo
Summary
Responsible professional known for applying excellent communication skills and attention to detail to promptly prepare food. Collaborative individual offering great customer service, time management and multitasking abilities. Commended for delivering unparalleled service and quality food.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Sandwich Artist
Subway
Kissimmee, Florida
06.2024 - 12.2025
- Prepared fresh ingredients for sandwich assembly and customer orders.
- Assembled sandwiches according to customer specifications and preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided friendly customer service, assisting with menu selections and inquiries.
- Operated cash register, processed transactions, and managed cash handling procedures.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Followed food safety guidelines to ensure the quality of all products served.
- Restocked supplies as needed, ensuring availability of ingredients for sandwich preparation.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Greeted customers and provided product knowledge.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Verified that prepared food met quality standards prior to serving it to customers.
- Stocked shelves with products and supplies.
- Monitored temperature of freezers and coolers throughout shift.
- Organized inventory for efficient restocking of products.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Informed customers of regular deals or monthly specials to upsell orders.
- Answered guest questions, delivering most accurate, and updated information available.
- Trimmed meats and cheeses for sandwiches as needed.
- Upsold additional items to increase store profits.
- Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Scrubbed and polished counters to remove debris and food.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
Team Associate
DD's Discount
Kissimmee, Florida
04.2024 - 08.2025
- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise displays for easy access.
- Processed transactions accurately using point-of-sale system.
- Collaborated with team members to maintain store cleanliness and orderliness.
- Provided support during promotional events and sales initiatives.
- Resolved customer complaints effectively and professionally.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Assisted in the development of team strategies and goals.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built and maintained working relationships with peers and upper management.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Collaborated with team members to achieve project milestones within set deadlines.
- Packaged products and double-checked package labels for accuracy.
Team Member
McDonald's
Kissimmee, Florida
07.2023 - 05.2024
- Delivered excellent customer service in a fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards.
- Prepared food items according to company recipes
- Assisted team members during peak hours to ensure smooth operations.
- Handled cash transactions accurately at the front counter.
- Followed safety protocols to maintain a safe working environment.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Looked for ways to go above and beyond job requirements.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
Saint Cloud High School
Saint Cloud, FLSkills
- Sandwich preparation
- Customer service
- Cash handling
- Food safety compliance
Timeline
Sandwich Artist
Subway
06.2024 - 12.2025
Team Associate
DD's Discount
04.2024 - 08.2025
Team Member
McDonald's
07.2023 - 05.2024
Saint Cloud High School