Eduardo Rodriguez
San Francisco,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at SenSpa. Adept at effective problem solving and fostering collaborative teamwork, I excel in creating inclusive environments. Proven ability to manage multiple tasks while maintaining professionalism, ensuring a welcoming atmosphere for all guests and students.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
SenSpa
12.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Teacher / Front Desk Manager
Inspire Music
08.2022 - Current
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Teacher
Bird School Of Music
07.2022 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Arts - Music Theory And Composition
The Juilliard School
New York, NY06.2021
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Classroom management
- Collaborative teamwork
- Time management
- Telephone etiquette
Accomplishments
- Trained team of 4 teachers for an afterschool beginner's guitar program.
- Created and formatted a system for students with special needs to making reading sheet music more digestible using the colors of the rainbow and assigning them to each note.
- Won the SenSpa Series Sales competition 2 years in a row as best concierge on the sales floor.
- Helped coordinate, host, and play performances/recitals/competitions for 50+ music students.
Certification
- Marketing/Sales Masterclass - 2020 - 2021
Languages
Spanish
Native or Bilingual
Timeline
Concierge
SenSpa
12.2022 - Current
Teacher / Front Desk Manager
Inspire Music
08.2022 - Current
Teacher
Bird School Of Music
07.2022 - Current
Bachelor of Arts - Music Theory And Composition
The Juilliard School
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