Eduardo Ruiz
Lancaster
Summary
Detail-oriented professional with extensive experience in customer service and inventory management. Achieved high acceptance rates and consistently delivered reliable service. Strong relationship-building skills utilized to enhance operational efficiency and customer satisfaction.
Overview
36
36
years of professional experience
Work History
Rideshare Driver
Lyft/Uber
Lancaster, California
01.2020 - Current
- Provide friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Navigate routes using GPS systems for efficient delivery of passengers.
- Achieve consistently high customer scores, maintaining a five-star rating due to exceptional service.
- Display excellent time management skills by arriving at pickup locations early or on time.
- Clean my vehicle regularly to maintain professional appearance.
- Have one of the highest acceptance rates for my region, which was acknowledged by Lyft for showing commitment to the company.
- Established positive relationships with customers through courteous interactions.
Grocery Clerk
Albertsons
Tehachapi, California
09.1992 - 02.2020
- Assisted customers with inquiries and provided product recommendations.
- Collaborated with team members to optimize inventory management, ensuring product availability for customers.
- Monitored expiration dates on products to ensure quality standards.
- Organized backroom storage areas to maximize space and maintain safety compliance.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Partnered with management team to create promotional strategies, enhancing sales and customer engagement.
- Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
- Placed orders for new inventory from vendors based on sales trends or customer demand.
- Verified prices on tags against price sheets for accuracy and updated tags.
- Processed special orders for customers including retrieving items from other stores if needed.
- Stocked shelves with merchandise according to company guidelines.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Coordinated with vendors and suppliers to ensure timely delivery of inventory.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
Car Wash Detailer
Monte Vista Car Wash
Lancaster, California
04.1990 - 08.1992
- Executed thorough exterior washing and waxing of vehicles, enhancing customer satisfaction and vehicle appearance.
- Conducted detailed interior cleaning, vacuuming, and sanitizing of vehicles.
- Eliminated tar, grease spots, tree sap, and bird droppings from vehicle exteriors, restoring vehicle aesthetics.
- Applied dressings to vinyl trim pieces to restore their appearance.
- Assisted customers with service selections, providing knowledgeable recommendations when needed.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA06-1993
Skills
- Customer service
- Bilingual in Spanish
- Order fulfillment
- Inventory management
- Monitoring inventory
- Invoice processing
- Attention to detail
- Time management
- Problem solving
- Teamwork and collaboration
- Relationship building
- Willingness to learn
- Safety practices
- Merchandising strategy
- Vendor relations
- Product knowledge
Timeline
Rideshare Driver
Lyft/Uber
01.2020 - Current
Grocery Clerk
Albertsons
09.1992 - 02.2020
Car Wash Detailer
Monte Vista Car Wash
04.1990 - 08.1992
High School Diploma -
Antelope Valley High School