Edward Aviles
Lowes Home Improvment
Baton Rouge,LA
15
years of professional experience
Dynamic retail professional with proven leadership at Lowe's Home Improvement, excelling in customer service and inventory management. Adept at problem resolution and team supervision, I consistently enhance operational efficiency and employee performance, driving results and ensuring safety standards are met. Committed to fostering a collaborative environment and achieving store goals.
Work History
Department Supervisor
5 Years- Supervised department operations, ensuring consistent customer service and store standards.
- Trained associates on merchandising, product knowledge, and daily workflow expectations.
- Monitored inventory levels and coordinated replenishment to support floor readiness.
- Resolved customer concerns and escalated issues to maintain service satisfaction.
- Enforced safety procedures and reduced hazards across sales floor and stock areas.
- Scheduled coverage and assigned tasks to maintain efficient team performance.
- Audited displays and signage to ensure accurate pricing and promotional placement.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Merchandise Execution Team
6 Years 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate / Stocker
4 Years 2 Months- Greeted guests and provided product location support across sales floor
- Processed sales transactions accurately using point-of-sale systems
- Restocked merchandise and maintained organized, shoppable aisles
- Assisted with inventory counts and backroom replenishment tasks
- Resolved guest questions and directed concerns to appropriate team members
- Maintained clean, safe work areas during store operations
- Adapted quickly to changing priorities, checkout needs, and floor coverage
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Replenished stock from backroom inventory to keep shelves full and guest-ready.
- Scanned inventory locations to locate items efficiently and support timely restocking.
- Followed safety procedures while moving freight, stocking shelves, and handling merchandise.
- Assisted with price changes, signage updates, and seasonal transitions across assigned sections.
Education
High School Diploma
Skills
Customer service
Problem resolution
Workplace safety
Problem-solving
Leadership skills
Customer relations
Staff supervision
Inventory management
POS systems operations
Policy enforcement
Recovery management
Team leadership
Timeline
Department Supervisor
Lowes Home Improvment
06.2020 - 06.2025Read More
Merchandise Execution Team
Home Depot
04.2014 - 06.2020Read More
Sales Associate / Stocker
Target
04.2010 - 06.2014Read More
East St. John High School
High School Diploma
Read More