Summary
Work History
Education
Skills
Languages
Timeline
Generic

Edward Lozano

Plainfield,NJ

Summary

Dynamic and dedicated professional with proven expertise in customer service and conflict resolution at Kids Empire. Known for enhancing guest experiences through effective communication and a strong commitment to cleanliness. Reliable and punctual, consistently ensuring a welcoming atmosphere while efficiently managing store operations and resolving customer inquiries.

Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.

Work History

Crew Member

Kids Empire
Plainfield, NJ
12.2024 - 02.2025
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Restocked kitchen supplies including food products and utensils.
  • Wiped down tables and equipment, swept and refilled stock.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

Queen City Highschool
Plainfield, NJ
06-2025

Skills

  • Customer service
  • Conflict resolution
  • Communication skills
  • Cleaning and sanitizing
  • Store opening and closing
  • Hospitality service expertise
  • Self-discipline
  • Reliability and punctuality

Languages

Spanish
Native/ Bilingual

Timeline

Crew Member

Kids Empire
12.2024 - 02.2025

Queen City Highschool
Edward Lozano