Edward Smith

MPW Industrial Services

Middletown, Ohio

01.2007 - Current

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Developed work schedules for team members to maximize shift coverage.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Maintained records and logs of work performed and materials and equipment used.
Complied with safe operating practices and assessed operational procedures against best practices.
Resolved issues between employees and customers using company policies.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Interviewed, hired and trained new workers.