Edwin Alfaro
West Palm Beach,FL
Summary
Dedicated employee who promotes quality assurance, issue resolution and team collaboration. Excels at time management, customer service and communication skills. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
9
9
years of professional experience
Work History
Shift Leader
Kyoto Sushi & Grill
Orlando , FL
2021.05 - 2024.08
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Delegated tasks to employees and monitored activities and task completion.
- Assisted general manager with operations game plan and company initiatives implementation.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Busser
Basilicos Pizzaria
Wellington , FL
2015.06 - 2021.01
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Helped employees complete required activities during peak periods.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL2020-05
High School Diploma -
Palm Beach Central High School Adult Education
Wellington, FL2017-05
Skills
- Issue Resolution
- Customer Service Management
- Verbal and Written Communication
- Staff Supervision
- Inventory Counts
- Complaint resolution
- Creative Problem-Solving
- Client Support
- Time Management
- Able to work well under pressure
- Role Modeling
- Conflict Resolution
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Shift Leader
Kyoto Sushi & Grill
2021.05 - 2024.08
Busser
Basilicos Pizzaria
2015.06 - 2021.01
Associate of Arts - Business Administration And Management
Palm Beach State College
High School Diploma -
Palm Beach Central High School Adult Education
Similar Profiles
Roberto GermanRoberto German
Cashier/Foodrunner at Kyoto Sushi & GrillCashier/Foodrunner at Kyoto Sushi & Grill
Jesmarie CorderoJesmarie Cordero
Assistant Manager at Kyoto Sushi And GrillAssistant Manager at Kyoto Sushi And Grill
Danh NguyenDanh Nguyen
Server Assistant at Sushi PopServer Assistant at Sushi Pop