Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edwin Maldonado

Willingboro,NJ

Summary

Motivated & Seasoned Store Manager with years of experience smoothly running stores and coaching employees. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.

Overview

14
14
years of professional experience

Work History

Retail Store Manager

T-Mobile USA
11.2015 - 12.2022
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

District Lead Pharmacy Technician

CVS HEALTH CORPORATION
08.2008 - 11.2015
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Supervised team of 30 + pharmacy technicians.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Education

Associate of Science - Medicine (Pre-Medicine)

Camden County College
Blackwood, NJ
06.2010

High School Diploma -

Pennsauken High School
Pennsauken, NJ
06.2006

Skills

  • Policy Development and Enforcement
  • Records Organization and Management
  • Problem Anticipation and Resolution
  • Performance Monitoring and Evaluation
  • Shift Scheduling
  • Profit and Loss Control
  • Retail Operations
  • Hiring and Training
  • Operational Efficiency
  • Coaching and Mentoring

Languages

Spanish

Timeline

Retail Store Manager

T-Mobile USA
11.2015 - 12.2022

District Lead Pharmacy Technician

CVS HEALTH CORPORATION
08.2008 - 11.2015

Associate of Science - Medicine (Pre-Medicine)

Camden County College

High School Diploma -

Pennsauken High School

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Edwin Maldonado