Eemahni Cooper
Virginia Beach,VA
Summary
Customer-oriented General Manager with nine years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Cava Grill
12.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
General Manager
Roots Natural Kitchen
08.2020 - 01.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Selling Store Manager
Russell Cellular Verizon Wireless
04.2015 - 08.2020
- Developed in-store visual merchandising that attracted customers and showcased key products effectively.
- Collaborated with other departments for seamless execution of cross-functional initiatives.
- Led staff meetings to communicate performance expectations clearly, share best practices, and provide ongoing support for professional development.
- Addressed customer complaints professionally resolving issues swiftly which resulted in improved customer experience.
- Monitored store KPIs closely, taking action to address any areas of underperformance promptly.
Education
Bachelor of Science - Chemistry
Virginia Tech
Blacksburg, VA05.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Food Safety
- Cost Control
- Facility Maintenance
- Inventory Management
- Purchasing
- Coaching and Mentoring
- Payroll Administration
- Collaboration and Teamwork
- Critical Thinking
Timeline
General Manager
Cava Grill
12.2023 - Current
General Manager
Roots Natural Kitchen
08.2020 - 01.2024
Selling Store Manager
Russell Cellular Verizon Wireless
04.2015 - 08.2020
Bachelor of Science - Chemistry
Virginia Tech
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