Autumn Hollis-Lanier
PHILADELPHIA,Pennsylvania
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Dollar General
PHILADELPHIA, Pennsylvania
04.2021 - 03.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Monitored over 6 employees' day-to-day activities and made plans to rectify issues.
Key Holder
Pet Valu
Wayne, PA
08.2019 - 08.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Successfully drove new product lines to increase annual profits by 5%.
Administrative Assistant
WCRP
PHILADELPHIA, Pennsylvania
10.2018 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Replenishment Associate
Primark
King of Prussia, PA
03.2018 - 10.2018
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Constructed pallets for sales floor and moved items safely using pallet jacks.
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Used hand scanners and computer tracking systems to update merchandise locations.
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
Crew Member Team Leader
Wendy's
Upper Darby, PA
04.2016 - 07.2017
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
Administrative Assistant
Overbrook High School
PHILADELPHIA, Pennsylvania
09.2012 - 06.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Maintained staff directory and company policy handbook for human resources department.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA06.2013
Skills
- Finance and Accounting Oversight
- Records Organization and Management
- POS Systems
- Retail Operations
- Business Leadership
- Customer Service
- Attention to Detail
- Software Automation
- Clerical Support
- Business Correspondence
Timeline
Assistant Store Manager
Dollar General
04.2021 - 03.2022
Key Holder
Pet Valu
08.2019 - 08.2020
Administrative Assistant
WCRP
10.2018 - 07.2019
Replenishment Associate
Primark
03.2018 - 10.2018
Crew Member Team Leader
Wendy's
04.2016 - 07.2017
Administrative Assistant
Overbrook High School
09.2012 - 06.2013
High School Diploma -
Overbrook High School