Summary
Overview
Work History
Education
Skills
Timeline
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Efrain Flores-Morales

Kennewick,WA

Summary

Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.

Overview

9
9
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
Kennewick, WA
05.2022 - 01.2025
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Handled shift overstock, restocking and inventory control.
  • Coached staff on strategies to enhance performance and improve customer relations.

Sales Associate

Lowes Home Improvment
Kennewick, WA
02.2017 - 03.2022
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Worked with fellow sales team members to achieve group targets.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Prepared merchandise for purchase or rental.
  • Described merchandise and explained use, operation and care.

Field Monitor

AgriNorthwest
Plymouth, WA
06.2016 - 12.2016
  • Developed successful resolutions for issues that arose during field operations.
  • Implemented safety protocols, reducing workplace accidents by a significant percentage.
  • Ensured compliance with safety standards while conducting field visits.
  • Facilitated training sessions for new hires, promoting a culture of continuous learning.

Education

High School Diploma -

Southridge High School
Kennewick, WA
06-2016

Skills

  • Stock management
  • Growth planning
  • Interactive communication skills
  • Leadership skills
  • Stockroom organization
  • Time management
  • Receiving oversight
  • Decisiveness
  • Workflow optimization
  • Multi-tasking mastery
  • Problem-solving
  • Workplace safety

Timeline

Department Supervisor

The Home Depot Inc
05.2022 - 01.2025

Sales Associate

Lowes Home Improvment
02.2017 - 03.2022

Field Monitor

AgriNorthwest
06.2016 - 12.2016

High School Diploma -

Southridge High School

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Efrain Flores-Morales