EunHyeok David Kim
UCLA Economics Major Student, Junior
Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Administrative Assistant
UCLA Anderson Executive Education
Los Angeles, CA
10.2021 - Current
- Facilitate communication between program participants and our program managers to ensure maximum participant engagement and satisfaction
- Handle faculty contracts and make sure the department is being billed the proper amount of hours for program teacher's sessions
- Manage department budgets, mainly dealing with inventory and goods dispersed to program participants
- Handling certifications for program graduates
- Scheduling of program sessions
- Edited documents to improve accuracy of language, flow and readability
- Updated spreadsheets and databases to track, analyze and report on performance and program participation data
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Edited documents to improve accuracy of language, flow and readability
Server
Ahgassi Gopchang
Los Angeles, CA
04.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Learned to work in a high pressure, fast paced environment with a calm and collected mind
Computer Technician
Ahri PC
Los Angeles, CA
03.2015 - 08.2017
- Ahri PC is an internet cafe, with upwards of 30 computers that are made for the main focus of gaming
- My job expectations were to keep these computers running, and to handle any malfunctions that may arise, whether it be hardware related or software related
- If there were any problems with the computer,
- I was expected to fix it, and to get it running again.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Recommended new and replacement hardware and software purchases.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Linked computers to network and peripheral equipment.
- Recovered critical information from data back ups to restore functionality.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Bachelor in Economics in Progress. Junior - Economics
University of California
Los Angeles 09.2021 - Current
Skills
ReceptionistMicrosoft OfficeCustomer Service SkillsData EntryComputer HardwareComputer RepairAppointment SchedulingExcellent Multi Tasking Skills
Office administration
Spreadsheet management
Meeting minutes
Process optimization
Time management
Korean Fluency
100 WPM typing speed
Timeline
Administrative Assistant
UCLA Anderson Executive Education
10.2021 - Current
Bachelor in Economics in Progress. Junior - Economics
University of California
09.2021 - Current
Server
Ahgassi Gopchang
04.2019 - 03.2020
Computer Technician
Ahri PC
03.2015 - 08.2017