Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eileen Brown

West Allis,Wisconsin

Summary

Driven manager with a proven track record at Subway, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and staff performance, demonstrating exceptional time management and communication skills. Achieved significant improvements in service delivery by cross-training employees.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

Subway
06.2008 - 10.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Food Service Worker

Milwaukee County Zoo
03.2009 - 03.2011
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Food Service Worker

Alverno College
07.2006 - 10.2008


  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

Alverno College
Milwaukee, WI

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Certification

Serve Safe Certificate

Timeline

Food Service Worker

Milwaukee County Zoo
03.2009 - 03.2011

Manager

Subway
06.2008 - 10.2024

Food Service Worker

Alverno College
07.2006 - 10.2008

Alverno College

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Eileen Brown