Eileen Clark
Psychiatric Medical Care LLC
Kanab
6
years of professional experience
Detail-oriented Patient Care Coordinator with expertise in efficient appointment management, HIPAA compliance, and enhancing patient experiences. Proven ability to streamline operations and maintain accurate health records.
Work History
Patient Care Coordinator
4 Months- Maintained accurate electronic health records, ensuring compliance with privacy regulations.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Provided support during intake processes, enhancing patient experience and satisfaction levels.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining a safe and confidential environment..
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into the system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Supported communication between patients and healthcare providers to enhance care delivery.
Western Region Communications Supervisor
5 Years 6 Months- Managed correspondence and communication with internal and external stakeholders effectively.
- Trained new administrative staff on company policies and operational procedures.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
- Answered multiple console telephone systems to direct calls to appropriate personnel.
- Monitored office supplies to order and replenish stock when necessary.
- Provided exceptional support to senior management, handling sensitive information with discretion while maintaining confidentiality at all times.
- Enhanced team productivity by providing comprehensive training and support to junior staff members.
- Boosted overall customer satisfaction with prompt resolution of inquiries and concerns, reflecting positively on the company's reputation.
- Maintained a professional office environment by ordering supplies, arranging repairs when needed, and ensuring cleanliness standards were met consistently throughout the workplace.
- Managed multiple calendars of executive staff, ensuring appointments and deadlines were met without conflicts or missed opportunities.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering requisitions and stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Skills
Problem-solving abilities
HIPAA regulations adherence
Organizational management
Efficient appointment management
Timeline
Patient Care Coordinator
Psychiatric Medical Care LLC
10.2023 - 02.2024Read More
Western Region Communications Supervisor
Encompass Behavioral Health Services
03.2018 - 09.2023Read More