Eileen Fortier
Fortville,IN
Summary
Results-driven general manager with 28 years of experience in overseeing daily operations and enhancing financial performance. Expertise in generating actionable reports that drive business development and foster strong vendor relationships for competitive pricing. Dedicated to achieving exceptional customer service and operational efficiency.
Overview
28
28
years of professional experience
Work History
General Manager
Flavor Freeze
Elkhart, IN
03.1990 - 08.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations and ensured consistent product quality and service standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Tracked monthly sales to create actionable reports for business development planning.
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Maintained vendor relationships to secure competitive pricing on supplies and materials.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established effective communication with staff to enhance operational efficiency.
Education
High School Diploma -
Elkhart Central High School
Elkhart, IN06-1991
Skills
- Budget management
- Cost analysis
- Financial analysis
- Vendor negotiation
- Business development
- Inventory control
- Customer service
Timeline
General Manager
Flavor Freeze
03.1990 - 08.2018
High School Diploma -
Elkhart Central High School