Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Timeline
Generic

Eladio Lelo

Houston

Summary

Dynamic administrative professional with a proven track record at Projecto Esperança, excelling in financial support and client record management. Leveraging strong communication skills and expertise in Microsoft Excel, I enhanced program impact and contributed to a 35% increase in online engagement at Kamba Online Services, driving customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Projecto Esperança
Benguela
01.2025 - 05.2025
  • Provided administrative and financial support for microcredit programs targeting women entrepreneurs.
  • Maintained exact client records and aided with monthly budget tracking and reporting.
  • Participated in field visits to check program impact in rural communities.

Junior Business Assistant

Kamba Online Services
Luanda
10.2024 - 12.2024
  • Contributed to business planning and operations for a tech-enabled delivery service.
  • Managed social media content and supported digital marketing efforts, increasing online engagement by 35%.
  • Coordinated with suppliers and drivers to improve logistics tracking and customer satisfaction.

Customers Satisfaction Assistant

Cadosh Center
Luanda
10.2023 - 12.2023
  • Assisted customers via phone, email, and chat, ensuring timely and professional resolution of inquiries and complaints.
  • Followed up with clients after service interactions to confirm satisfaction and build long-term loyalty.
  • Prepared reports on customer satisfaction metrics and shared insights with management.
  • Collaborated with cross-functional teams (sales, marketing, support) to enhance the overall customer experience.

Education

Bachelor of Business Administration - Management

The University of Houston
Houston, TX
05.2027

associate in arts - Logistics And Supply Chain Management

Houston Community College
Houston, TX
05.2025

Skills

  • Microsoft Outlook
  • Communication skills
  • Time management
  • Logistics coordinator
  • Verbal communication
  • Microsoft PowerPoint
  • Microsoft Excel
  • Customer service
  • Business analysis

Certification

  • Entrepreneurship, 2024
  • Management and Strategy, 2024
  • Finance and Accounting

Leadership Experience

  • Team Leader – Virtual Business Case Competition, Global Business School Network, 02/25, Led a 5-person international team in developing a market entry strategy for a fintech startup. Coordinated research, delegated tasks, and presented final pitch to a panel of judges; team placed in top 10%.
  • Active Member – LinkedIn Business & Entrepreneurship Group, Ongoing, Participates in weekly webinars and networking sessions with global professionals. Shares insights on business trends and engages in discussions about African startup ecosystems.

Timeline

Administrative Assistant

Projecto Esperança
01.2025 - 05.2025

Junior Business Assistant

Kamba Online Services
10.2024 - 12.2024

Customers Satisfaction Assistant

Cadosh Center
10.2023 - 12.2023

Bachelor of Business Administration - Management

The University of Houston

associate in arts - Logistics And Supply Chain Management

Houston Community College
Eladio Lelo