Elanah Valenca-Smith
Sutter Creek,CA
Summary
I am a driven hospitality professional with a proven track record at previous establishments. Excelling in patient engagement and order management. Skilled in safety practices and customer service, I've successfully enhanced experiences through efficient service and warm relationships, significantly contributing to a positive reputation. Experienced in years of serving, hosting, cash handling, banking, patient care and overall leadership. Consistently delivering results beyond expectations and continuing to do so.
Overview
3
3
Languages
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Patient Service Representative
Marshall hospital
Placerville, CA
03.2026 - Current
- Checking patient in and out of appointments
- Scheduling follow up appointments
- Procedure scheduling for outpatient surgery’s done in either hospital OR and CATH lab
- Testing scheduling
- Ability to navigate word, excel, PowerPoint, outlook and more
- Managing provider scheduling templates
- Providing after visit summary’s to patients
- Answering incoming phone calls and routing medication refills, questions, and urgent concerns to medical assistance/ providers
- Navigating referrals and procedure/ testing authorizations
Bank Teller / Customer Service Representative
El Dorado Savings Bank
Plymouth, USA
10.2024 - 02.2026
- Provided exceptional customer service and addressed inquiries promptly.
- Assisted with account opening and closing procedures for clients.
- Collaborated with team members to enhance workflow efficiency.
- Handled sensitive information in compliance with bank policies.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Kept Documentation
Server and Host
Brickhouse Brews
Jackson, USA
09.2022 - 10.2024
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Assisted in training new staff on service protocols and menu details.
- Handled customer inquiries and resolved complaints with professionalism and care.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associate Degree in Nursing - Nursing (RN To BSN)
Currently Enrolled in Cosumnes River College (fully Online)
Sacramento, CA 08.2025 - 10.2026
Highschool Graduate -
Amador High School
Sutter creek, CASkills
- Patient engagement
- Organization management
- Patient representation
- Caretaking
- Patient care
- Cash balancing
- Team collaboration
- Problem solving
- Time management
- Technology utilization
- Conflict resolution
- Integrity
References
Available upon request.
Leadership Experience
Available upon request.
Communication Skills
Available upon request.
Languages
English
Native/ Bilingual
Portuguese
Limited
Spanish
Limited
Accomplishments
CPR Certification
HIPPA training
Workplace safety certifications
Timeline
Patient Service Representative
Marshall hospital
03.2026 - Current
Associate Degree in Nursing - Nursing (RN To BSN)
Currently Enrolled in Cosumnes River College (fully Online)
08.2025 - 10.2026
Bank Teller / Customer Service Representative
El Dorado Savings Bank
10.2024 - 02.2026
Server and Host
Brickhouse Brews
09.2022 - 10.2024
Highschool Graduate -
Amador High School