Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elany Polanco

Florence,SC

Summary

Energetic and reliable professional with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative. Skilled dispatcher with experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.

Overview

2
2
years of professional experience

Work History

Dispatcher Office Assistant

MKL Logistics
Florence, SC
12.2024 - 03.2025
  • Monitored radio communications between drivers, supervisors and dispatchers.
  • Stocked inventory and ordered office and kitchen supplies.
  • Answered phones and routed voicemails to respective employees.
  • Assisted with training new hires on dispatcher procedures and protocols.
  • Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.

FOH Team Member

Chick-fil-A
Florence, SC
04.2025 - Current
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Demonstrated knowledge of menu items in order to assist customers with their selections.
  • Assisted colleagues whenever needed during peak business hours.
  • Stocked supplies such as silverware, condiments, napkins throughout the shift.
  • Greeted customers with friendly and professional demeanor.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.

Nail Technician

Self-employed
Maitland, FL
12.2023 - Current
  • Conducted consultations with clients to determine their needs and preferences.
  • Cleaned and sterilized tools and work areas between customers.
  • Followed health regulations regarding sanitation practices throughout the salon.
  • Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
  • Performed high volume of daily customers gel, acrylic, and natural manicures.

Education

Highschool -

West Florence Highschool
05.2026

Highschool -

Edgewater Highschool
05.2026

Skills

  • Customer service
  • Team collaboration
  • Cash handling
  • Conflict resolution
  • Inventory management
  • Radio communication
  • Problem solving
  • Bilingual fluency in Spanish
  • Effective communication

Languages

  • Spanish, Native/Bilingual
  • Portuguese, Limited

Timeline

FOH Team Member

Chick-fil-A
04.2025 - Current

Dispatcher Office Assistant

MKL Logistics
12.2024 - 03.2025

Nail Technician

Self-employed
12.2023 - Current

Highschool -

West Florence Highschool

Highschool -

Edgewater Highschool

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