Overview
Work History
Education
Skills
Languages
Summary
Timeline
Hi, I’m

Michelle Kemerling

Milan,IL

Overview

19
years of professional experience

Work History

Kendall Towing

Dispatcher Office Assistant
11.2022 - Current

Job overview

  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of drivers.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of drivers in the field to optimize routing
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Advised regarding delays and special circumstances.
  • Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.

Lyft And Uber

Driver
01.2019 - Current

Job overview

  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Walgreens

Photo Lab Technician
04.2006 - 11.2008

Job overview

  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Safeguarded client privacy by adhering strictly to confidentiality guidelines when handling sensitive materials such as personal photos or documents.
  • Supported company growth through participation in marketing efforts and industry events to promote the brand and showcase quality services.
  • Delivered exceptional photos, utilizing professional editing software to enhance images before printing.

Education

SHERRARD HIGH SCHOOL
Sherrard

High School Diploma
05-2001

Skills

  • Scheduling coordination

  • Prioritization

  • Route planning

  • Multi-line phone proficiency

  • Time management

  • Attention to detail

  • Supply restocking

  • Problem-solving

  • Customer service

  • Customer assistance

  • Work ethic and integrity

  • Patience and empathy

  • Cash handling

  • Cleaning and sanitizing

  • Customer service excellence

  • Strong communication skills

  • Organizational growth

  • Quality control management

  • Cash register operation

Languages

English
Full Professional

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Timeline

Dispatcher Office Assistant

Kendall Towing
11.2022 - Current

Driver

Lyft And Uber
01.2019 - Current

Photo Lab Technician

Walgreens
04.2006 - 11.2008

SHERRARD HIGH SCHOOL

High School Diploma

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Michelle Kemerling