Eleanor Aponte
Chicago,IL
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Clerk
Mike's Heating & Air Conditioning
01.2020 - 03.2022
- Manage all front desk duties including greeting clients, spreadsheets, correspondence emailing high volume calls, and Microsoft office
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Sales Associate
GameStop
08.2018 - 01.2020
- Sales Associate/Cashier, Customer Service desk, high volume phone calls
- Greet/interact with customers, maintain merchandise presentation, stocked merchandise, and maintain housekeeping standards of the area
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Solved customer challenges by offering relevant products and services.
Event Coordinator Assistant
IMAN Community Center
05.2015 - 10.2018
- Greet customers for private events, and Register and assign tables
- Assist with office staff
- Housekeeping duties
- Experience with children of all ages and be able to engage children with fun learning activities
- Coordinated schedules and timelines for events.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Education
GED -
Pathways In Education
Chicago, IL06.2020
Skills
- Verbal communication
- Data management
- Maintaining records
- Data entry
- File maintenance
- Team collaboration
- Telephone reception
- File organization
- Professional and mature
- Typing speed
- Inbound calls
- Scheduling appointments
Certification
ServSafe Food Handler, 03/01/20, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Retail customer service, Completed, 04/01/19, Measures a candidate's ability to comprehend and respond appropriately to retail customer needs.
Accomplishments
- Resolved product issue through consumer testing.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Cooking
- Video Gaming
- Volunteering
- Swimming
- Dancing
- Music
- Creative Writing
- Watching Movies and TV Shows
- Food Tourism
- Reading
- Yoga
Timeline
Office Clerk
Mike's Heating & Air Conditioning
01.2020 - 03.2022
Sales Associate
GameStop
08.2018 - 01.2020
Event Coordinator Assistant
IMAN Community Center
05.2015 - 10.2018
ServSafe Food Handler, 03/01/20, Present
GED -
Pathways In Education
Similar Profiles
Anthony RosselloAnthony Rossello
Hvac Technician/HVAC Installer at Optimal Air Heating and Air ConditioningHvac Technician/HVAC Installer at Optimal Air Heating and Air Conditioning
Stephanie MedlinStephanie Medlin
Project Coordinator at Del Air Heating & Air ConditioningProject Coordinator at Del Air Heating & Air Conditioning
Ty ArpTy Arp
HVAC Technician at Air Works Heating And Air ConditioningHVAC Technician at Air Works Heating And Air Conditioning