Summary
Overview
Work History
Skills
Languages
Timeline
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Eleanor E. Yaz

Eleanor E. Yaz

Brooklyn,NY

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Inditex Group
New York, NY
10.2022 - 02.2024
  • Assisted customers with finding the right product for their needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.
  • Reported any discrepancies in inventory counts or pricing issues promptly.
  • Promoted special offers and discounts to encourage additional purchases.

Administrative Executive

MERYS
Clifton, NJ
05.2022 - 01.2023
  • Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
  • Developed and implemented procedures to streamline workflow processes in the department.
  • Assisted with preparation of budgets for various projects; monitored expenses against budget allocations.
  • Coordinated and managed event-planning logistics, budget administration and team oversight.
  • Prepared invoices and drafted memos for executives.

Customer Success Specialist

B&Q
London, UK
03.2020 - 05.2022
  • Provided customer support and troubleshooting to ensure successful product implementation.
  • Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
  • Provided technical assistance via phone, email, or chat support systems when needed.
  • Maintained detailed records of customer interactions within CRM system.

Skills

  • Product Merchandising
  • Upselling strategies
  • Customer Assistance
  • Teamwork and Collaboration
  • Product Recommendations
  • Independent judgement
  • Promotional Events

Languages

English
Native/ Bilingual
German
Professional
Turkish
Full Professional

Timeline

Retail Sales Associate

Inditex Group
10.2022 - 02.2024

Administrative Executive

MERYS
05.2022 - 01.2023

Customer Success Specialist

B&Q
03.2020 - 05.2022

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Eleanor E. Yaz