Elena Atenza
Tampa,FL
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Manager, Field Marketing - West FL
Better Health Group
Tampa, Florida
09.2023 - Current
- Develop and maintain strong partnerships with FMOs and agent-broker networks to enhance market reach.
- Coordinate with local partners and stakeholders to enhance community visibility
- Coached, mentored and trained team members in order to improve their job performance.
- Directed a 12-member team to achieve high productivity
- Led and mentored new employees in understanding company programs
- Maintain strong brand standards.
- Tracked spending to ensure budget compliance
Community Liaison
Better Health Group
Tampa, FL
01.2022 - 09.2023
- Promoted positive company image through superior customer service experiences.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Built lasting and productive relationships with numerous healthcare plans.
- Identified new sales prospects through cold calling and digital campaigns.
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
- Conducted promotional efforts to increase trial and consumption of client brands.
- Increased client profits by establishing strong brand representation through face-to-face marketing.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
Rescue Lieutenant
Tampa Fire Rescue
Tampa, FL
12.2015 - 12.2021
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Communicated with doctors and nurses in regards to treatment modalities and differential diagnosis in the pre-hospital setting.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Documented care provided to patients into reports for submission to supervisor.
- Maintained patient information confidentiality.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to patients, family members and other healthcare professionals when face-to-face or through phone conversations.
Education
Associate of Arts - Liberal Arts
Polk State College
Lakeland, FL05.2013
State Certifications - EMT/Paramedic/Fire Fighting
Hillsborough Community College
Tampa, FL12.2015
Certification - HAZMAT Technician
Friends of Tampa Fire
Tampa, FL05.2019
Certification - Company Officer
MyFireClass.com
Tampa, FL09.2020
Skills
- Conflict Resolution
- Strategic Decision Making
- Professional Development
- Strong Interpersonal Communication
- Staff Management
- Effective Organizational Skills
- Expense Management
- Brand Positioning Expertise
- Customer Relationship Management (CRM)
- Lead Generation
References
Alex Lavin - VIPcare, Director of Healthcare Operations
(813) 833-3611
Alex.Lavin@getvipcare.com
Tom Iurato - Freedom/Optimum, Director of Sales
(813) 263-5486
tiurato@freedomh.com
Nick Street - HPM, Director Business Development
(304) 549-4762
nstreet@askhpm.com
Craig Hayden - Aetna, Executive Director of Florida
(518) 860-6415
haydenc1@aetna.com
Gus Torres - WellCare, Field Agency Manager WFL
(813) 753-1099
Timeline
Manager, Field Marketing - West FL
Better Health Group
09.2023 - Current
Community Liaison
Better Health Group
01.2022 - 09.2023
Rescue Lieutenant
Tampa Fire Rescue
12.2015 - 12.2021
Associate of Arts - Liberal Arts
Polk State College
State Certifications - EMT/Paramedic/Fire Fighting
Hillsborough Community College
Certification - HAZMAT Technician
Friends of Tampa Fire
Certification - Company Officer
MyFireClass.com
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