Elena Duca
Austin,TX
Summary
Detail-oriented and result-driven business professional with 15 years of experience in the telecommunication
industry, specializing in data entry, data analysis, and project management. Excelling at prioritizing tasks, managing multiple responsibilities, and following through to achieve project goals.
Overview
16
16
years of professional experience
Work History
Senior Order Management Specialist
Spectrum Enterprise
05.2023 - Current
- Manage and execute a successful sales cycle for enterprise clients with 100% accuracy, ensuring timely completion and meeting service level objectives through collaboration with sales teams and clients.
- Create customers accounts, opportunities, service locations, and initiate construction jobs in the appropriate systems.
- Assist with work assignment and monitor the workflow, data entry and accuracy verification for 3 large data projects.
- Maintain ongoing communication with relevant departments to ensure data accuracy, reducing error by 45%.
Senior Order Fulfillment Specialist
Spectrum Enterprise
04.2018 - 04.2023
- Managed complex service orders with exceptional attention to detail, ensuring that all requirements were met in timely manner while maintaining excellent communication with stakeholders and cross functional teams.
- Improved order fulfillment accuracy by 15% by helping management implement quality control measures.
- Analyzed and resolved billing and Salesforce MRC data discrepancies, preventing a 30% revenue loss.
Technical Support Specialist/Back Office Associate
Orange Telecommunications
09.2008 - 11.2017
Education
Bachelor's Degree: Language Interpretation And Translation -
International University of Moldova
05.2008
Skills
Excel, SQL
Microsoft Office
Salesforce
Problem-Solving
Project Management
Analytical Thinking Skills
Data Analysis
Fluent in English Spanish Russian and Romanian
Timeline
Senior Order Management Specialist
Spectrum Enterprise
05.2023 - Current
Senior Order Fulfillment Specialist
Spectrum Enterprise
04.2018 - 04.2023
Technical Support Specialist/Back Office Associate
Orange Telecommunications
09.2008 - 11.2017
Bachelor's Degree: Language Interpretation And Translation -
International University of Moldova
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