Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Fierro

Bakersfield,CA

Summary

Looking for a challenging position in healthcare that will allow me to advance. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Practice Manager II

Clinica Sierra Vista
Bakersfield, CA
06.2020 - Current
  • Oversee all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Implemented policies and procedures related to patient care in accordance with organizational standards.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Monitored compliance with HIPAA regulations concerning patient privacy rights.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Served as a mentor and trainer for onboarding managers using a combination of in-person, virtual, and workflow guide training.
  • Collaborated in the opening of two new health centers including hiring, training, supply ordering/setup, conducting fire/disaster/earthquake drills, and successfully passing health plans, VFC, CHDP, and Joint Commission audits.
  • Participate in Patient Care and Safety committee.
  • Manage the clinical and business operations of two health centers. Report to the District Administrator with accountability for up to 9 providers and 27 support staff. Managed timekeeping, performance reviews, corrective action plans, and maintain staff competencies.

KPO CSVPS SENIOR SPECIALIST

Clinica Sierra Vista
BAKERSFIELD, CA
10.2018 - 06.2020
  • Collaborated with stakeholders to define requirements and objectives for new or improved processes.
  • Identified root causes of process problems through data analysis, interviews, surveys, focus groups, observation.
  • Created standard operating procedures to document processes and provide guidance on how they should be performed in the future.
  • Documented lessons learned during the implementation of process change projects.
  • Support Lean for Leaders participants by providing expertise when leading improvement events, workshops, and Kaizen events

MA CHAMP/IT/TRAINER

Clinica Sierra Vista
BAKERSFIELD, CA
05.2017 - 01.2019
  • Duties: Provide refresher training sessions, remote training sessions; on site one on one support, scriber support for providers, group training sessions for all departments of the clinic
  • Abstract patient information; Create/modify all training manuals used at the facility and meetings
  • Cover the EHR help desk
  • On hands experience in the following departments & specialties; OBGYN, Family Practice, Podiatry, Pediatrics, medical records clerk, referral clerk, front desk receptionist, billing and Clinical medical assistant portion both paper and electronic health records
  • Experienced in training Providers, preceptors, residents, locums, nurses, billing personnel, medical records, front desk receptionist, CPSP workers, clinic office managers, patient navigators, billing, Interns and Director of nursing.

MEDICAL ASSISTANT

Clinica Sierra Vista
BAKERSFIELD, CA
06.2006 - 05.2017
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Transcribed physician orders accurately and efficiently.
  • Performed data entry of patient information into the EHR system.

Education

Advance Lean Training Certificate

Virgina Mason
Seattle, WA
03-2019

Diploma -

Maric College
05.2006

Bakersfield Surgical Associates
05.2006

Diploma -

BAKERSFIELD HIGH SCHOOL
03.2005

Skills

  • Practice Management
  • Managing medical practices
  • Hiring medical personnel
  • Staff Management
  • Continuous Improvement
  • Workflow Management
  • HIPAA and OSHA regulations

Timeline

Practice Manager II

Clinica Sierra Vista
06.2020 - Current

KPO CSVPS SENIOR SPECIALIST

Clinica Sierra Vista
10.2018 - 06.2020

MA CHAMP/IT/TRAINER

Clinica Sierra Vista
05.2017 - 01.2019

MEDICAL ASSISTANT

Clinica Sierra Vista
06.2006 - 05.2017

Advance Lean Training Certificate

Virgina Mason

Diploma -

Maric College

Bakersfield Surgical Associates

Diploma -

BAKERSFIELD HIGH SCHOOL

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Elena Fierro