ELENA ORTIZ
San Antonio,TX
Overview
6
6
years of professional experience
Work History
Server
Freetail Brewing
San Antonio, Texas
10.2022 - Current
- Increased daily reports of sales by upselling merchandise and menu items
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Trained new employees to perform duties
Sales and Marketing Specialist
Kendra Scott
San Antonio, Texas
09.2021 - 05.2022
- Achieved personal and team sales goals by 60% through consultative selling strategies
- Cultivated new and existing customer relationships to build loyalty and repeat business
- Be in-the-know about upcoming events, actively participate in event execution, network with customers and share event leads with the Marketing & Philanthropic Manager
Hostess
Bakudan Ramen
San Antonio, Texas
01.2021 - 06.2021
- Developed high quality relationships with new and returning clients resulting in customer loyalty
- Facilitated high-grade client service via remote communication processing 40+ incoming customer phone requests daily to resolve inquiries or disputes
- Increased health and safety management metrics and ensured all employees were made aware of regulatory compliance measures
Coronado Country Club
El Paso, Texas
05.2020 - 08.2020
- Managed kitchen staff by assigning 100% of ticket items to ensure customer satisfaction when managers were unavailable
- Supervised multiple private banquets and executed acts of project management with operations team
- Cultivated a positive experience by delivering exceptional customer service by paying attention to details from previous client orders
Receptionist
Gateway Air Conditioning & Sheet Metal
El Paso, Texas
07.2018 - 12.2018
- Renovated and used creativity by creating several interior designs and created a professional physical appearance
- Directed and managed several social media accounts to create digital content and brand management
- Maintained office organization and security by monitoring financial transactions and documented entries of clients
Education
Bachelor of Business Administration - Marketing
The University of Texas At San Antonio
12.2023
Skills
- Effective customer upselling
- Strong work ethic
- Eager to learn
- Cultivating relationships
- Proficient in Microsoft Applications
- Adaptable in fast paced environments
- Bilingual
- Critical thinking
Timeline
Server
Freetail Brewing
10.2022 - Current
Sales and Marketing Specialist
Kendra Scott
09.2021 - 05.2022
Hostess
Bakudan Ramen
01.2021 - 06.2021
Coronado Country Club
05.2020 - 08.2020
Receptionist
Gateway Air Conditioning & Sheet Metal
07.2018 - 12.2018
Bachelor of Business Administration - Marketing
The University of Texas At San Antonio
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