Elena Rodriguez
San Diego,CA
Summary
Dynamic team player with proven expertise in customer service and cash handling, honed at Crumbl Cookies and McDonald's. Excelled in enhancing customer satisfaction and engagement, demonstrated through training peers and contributing to high health inspection scores. Skilled in problem-solving and efficient time management, adept at maintaining high standards of service and cleanliness.
Overview
2
2
years of professional experience
Work History
Crew Member
Crumbl Cookies
09.2023 - Current
- Worked front counter, baker, mixer and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
McDonald's
05.2022 - 01.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Education
No Degree - Liberal Studies Emphasis in Elementary School
San Diego State University
San Diego, CA06.2026
High School Diploma -
Montgomery High School
06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Customer Engagement
- Flexible Schedule
- Food Preparation
- Heavy Lifting
- Store Opening and Closing
Languages
Spanish
Full Professional
Timeline
Crew Member
Crumbl Cookies
09.2023 - Current
Crew Member
McDonald's
05.2022 - 01.2023
No Degree - Liberal Studies Emphasis in Elementary School
San Diego State University
High School Diploma -
Montgomery High School
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