Summary
Overview
Work History
Skills
Timeline
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Elena Yanez

Tulsa,OK

Summary

Experienced Property Manager with a proven ability to oversee multi-unit residential properties, manage budgets, increase occupancy, and lead teams. Expertise in affordable housing programs such as Section 8, Tulsa Housing Authority (THA), and Oklahoma Housing Finance Agency (OHFA). Accomplished in leasing, tenant retention, and financial performance, including leasing up Tamarack Apartments from 30% to 90% occupancy, increasing income at Chateau 68, and leasing Waterstone Apartments from 50% to 95% while maintaining high occupancy. Strong leadership experience, including hiring and training employees.

Overview

15
15
years of professional experience

Work History

Property Manager

Villas at Midtown/Vesta Realty
10.2024 - Current
  • Oversee operations for a 476-unit community, Increasing occupancy and tenant satisfaction.
  • Manage a team of 9 employees, overseeing daily operations and ensuring efficient workflow.
  • Lead, train, and hire employees, ensuring strong team performance and compliance.
  • Supervise leasing team, implemented retention strategies, and reduce vacancy.
  • Coordinate and schedule all make-ready processes to ensure units are prepared and ready for occupancy within designated timeframes.

Property Manager

Waterstone Apartments & Chateau 68/Rily Cove
03.2020 - 12.2023
  • Managed a 243-unit property, Waterstone Apartments maintaining occupancy above 90%.
  • Collaborated directly with the property owner to manage operations, oversee property performance, and ensure effective day-to-day management.
  • Assisted in managing Chateau 68 after struggling with occupancy, successfully increasing occupancy and fully staffing the property to optimize productivity.
  • Followed up on delinquent tenants and coordinated collection procedures.

Property Manager

Brookfield & Waterstone/Trinity Multifamily
05.2018 - 03.2020
  • Managed Brookfield Apartments, a 132-unit property, maintaining occupancy over 95%.
  • Transferred to Waterstone Apartments to assist with occupancy challenges, successfully raising occupancy from 60% to 95%, and ultimately staying to continue managing the property.
  • Hired and onboarded new staff, ensuring a well-trained and efficient team to support property operations.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Assistant Manager

Waterstone Apartments/ T E H Realty
07.2016 - 05.2018
  • Leased up properties to achieve and maintain occupancy over 90%, ensuring consistent revenue and resident retention.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Property Manager

Tamarack Apartments & Chateau 68/Precision Equity
10.2014 - 07.2016
  • Solely managed Tamarack Apartments 168 units, successfully leasing up the property from 30% to 90% occupancy.
  • Transferred to Chateau 68, successfully managing the property and increasing income.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.

Leasing Agent, Assistant Manager, Property Manager

Heatherstone Apartments/Kohner Properties
02.2010 - 10.2014
  • Managed rental payments, ensuring accurate records for financial reporting purposes.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Developed strong relationships with tenants through proactive communication and excellent customer service skills.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Skills

  • Property management
  • Customer service-focused
  • Staff management
  • Bilingual in Spanish
  • Section 8, THA & OHFA Compliance
  • Lease-Ups & Occupancy Growth
  • Fair Housing Compliance
  • Property Management Software (Yardi, AppFolio, Entrata)

Timeline

Property Manager

Villas at Midtown/Vesta Realty
10.2024 - Current

Property Manager

Waterstone Apartments & Chateau 68/Rily Cove
03.2020 - 12.2023

Property Manager

Brookfield & Waterstone/Trinity Multifamily
05.2018 - 03.2020

Assistant Manager

Waterstone Apartments/ T E H Realty
07.2016 - 05.2018

Property Manager

Tamarack Apartments & Chateau 68/Precision Equity
10.2014 - 07.2016

Leasing Agent, Assistant Manager, Property Manager

Heatherstone Apartments/Kohner Properties
02.2010 - 10.2014

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Elena Yanez