Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Elia Centeno

Orlando

Summary

Compassionate,dedicated and highly motivated future Registered Nurse (RN). Searching for a position where I can leverage my strong customer service background, hands-on experience in healthcare settings, and exceptional communication skills. Passionate and committed to providing compassionate patient care, assisting with daily living activities, and ensuring the well-being of residents. Known for adaptability, teamwork, and a deep desire to make a meaningful impact in the healthcare field. Eager to contribute to a healthcare team that prioritizes patient dignity, comfort, and safety.

Overview

5
5
years of professional experience

Work History

Dispatcher

Alorica
01.2023 - 08.2023
  • Managed communication with entrapped passengers in elevators across various US regions
  • Dispatched cases to appropriate branches efficiently, ensuring timely resolution
  • Documented passenger information accurately for record-keeping and future reference
  • Coordinated with mechanics for elevator maintenance and emergency services as needed
  • Promoted to Dispatcher, handling service tickets and client requests via email and phone
  • Coordinated with Branch Managers via emails and calls to fulfill client requests, enhancing service quality and customer satisfaction
  • Promoted to Dispatcher/Service, optimizing service ticket placement and mechanic scheduling based on routes, states, and time zones

Health Insurance Customer Service

Teleperformance
09.2019 - 01.2020
  • Addressed member queries on health plans and transaction history, ensuring accurate information
  • Transferred members to appropriate departments, maintaining seamless service transitions
  • Located nearby pharmacies for members, enhancing medication access and convenience
  • Clarified medication pricing and coverage, improving member satisfaction and understanding
  • Processed policy payments, ensuring timely and accurate account updates
  • Resolved complex member inquiries, ensuring seamless communication and efficient problem resolution, enhancing customer satisfaction

Unloader/Packer

UPS warehouse
02.2019 - 08.2019
  • Unloaded packages from trailers onto scanning belts, ensuring barcodes were visible for processing
  • Consistently met strict unloading deadlines, enhancing overall workflow efficiency
  • Loaded trailers strategically by size and weight, optimizing space and safety
  • Developed the ability to lift over 70 lbs, contributing to team productivity
  • Improved package handling accuracy, minimizing errors and delays

Waitress

Imperial Cub Assisted Living/Retirement home
02.2018 - 01.2019
  • Placed and organized orders for residents in the main dining area, ensuring accuracy and efficiency
  • Memorized residents' preferred drinks for pre-setting tables, enhancing dining experience
  • Packaged food items and organized trays, maintaining cleanliness and order
  • Executed tailored dining services for residents with specific dietary needs, ensuring compliance with health and allergy requirements
  • Delivered exceptional customer service in a high-paced environment, maintaining professionalism and a friendly demeanor daily
  • Coordinated with kitchen staff to fulfill customized meal orders

Education

H. S. Diploma -

Miami Carol City Senior High School
Miami, FL
05.2019

Skills

  • Dispatching
  • Customer Service
  • Data entry
  • Scheduling
  • Communication
  • Health Insurance

Accomplishments

**Healthcare Training**Completed CNA coursework as a stepping stone to (RN).

Interests

Providing compassionate patient care and learning/growing in the healthcare field

Timeline

Dispatcher

Alorica
01.2023 - 08.2023

Health Insurance Customer Service

Teleperformance
09.2019 - 01.2020

Unloader/Packer

UPS warehouse
02.2019 - 08.2019

Waitress

Imperial Cub Assisted Living/Retirement home
02.2018 - 01.2019

H. S. Diploma -

Miami Carol City Senior High School

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Elia Centeno