Elijah Cox
Macomb,IL
Summary
Proven leader and effective communicator, adept at enhancing customer experiences and driving operational excellence, as demonstrated at McDonald's. Skilled in problem-solving and teamwork, consistently delivering results by leveraging expertise in customer service and inventory restocking. Achieved significant improvements in team performance and customer satisfaction through effective crew leadership and clear communication.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
08.2024 - 09.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Crew Member
Nelson’s Clothing Store
09.2023 - 12.2023
- Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
- Developed a loyal customer base with personalized shopping experiences and tailored recommendations.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED
Macomb High School
Macomb, IL05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cleaning
- Integrity and Honesty
- Flexible Schedule
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Heavy Lifting
- Crew Leadership
- Safety
- Valid Driver's License
- Inventory Restocking
- Performance Improvement
- Cooking
- Influencing skills
Timeline
Crew Member
McDonald's
08.2024 - 09.2024
Crew Member
Nelson’s Clothing Store
09.2023 - 12.2023
GED
Macomb High School