Elijah Francois
New York,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
New York, NY
06.2024 - Current
- Coordinated aircraft loading and unloading operations to ensure timely departures.
- Conducted safety checks on ground support equipment prior to use.
- Collaborated with team members to maintain efficient baggage handling processes.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Deiced aircraft before takeoff for safety during inclement weather.
Home Aide
Horizon Home Care Services
New York, NY
05.2023 - 01.2024
- Provided direct personal care and administrative services to client.
- Improved client satisfaction by providing personalized home care services tailored to individual needs.
- Supported client independence through compassionate assistance with mobility and transportation.
- Ensured a safe and clean environment for client by performing light housekeeping tasks and proper sanitation practices.
- Assisted client in maintaining personal hygiene through regular laundry services and linen changes.
Summer Youth Employee
Arise Summer Youth Program
New York, NY
07.2019 - 08.2022
- Developed customer service abilities through assisting visitors and handling phone inquiries.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure satisfaction.
- Acquired time-management skills by balancing multiple responsibilities in a fast-paced environment.
- Utilized technology effectively for data entry tasks, streamlining processes for increased efficiency within the workplace.
- Improved communication skills through daily interactions with colleagues and supervisors.
- Supported program coordination by scheduling events and ensuring all materials were prepared in advance.
Education
Associate in Aircraft Engineering - AMT
Vaughn College of Aeronautics And Technology
New York, NY01-2028
High School Diploma -
Urban Assembly School For Media Studies
New York, NY06-2023
Skills
- Customer Service
- Call Handling Techniques
- Medical appointment scheduling
- Communication abilities
- Computer Proficiency
- Problem-solving abilities
- Administrative Support
- Paperwork Processing
- Active Listening
- Emotional Support
- Technical skills
- Multitasking Abilities
Timeline
Ramp Agent
Delta Air Lines, Inc
06.2024 - Current
Home Aide
Horizon Home Care Services
05.2023 - 01.2024
Summer Youth Employee
Arise Summer Youth Program
07.2019 - 08.2022
Associate in Aircraft Engineering - AMT
Vaughn College of Aeronautics And Technology
High School Diploma -
Urban Assembly School For Media Studies