Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Francois

New York,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Ramp Agent

Delta Air Lines, Inc
New York, NY
06.2024 - Current
  • Coordinated aircraft loading and unloading operations to ensure timely departures.
  • Conducted safety checks on ground support equipment prior to use.
  • Collaborated with team members to maintain efficient baggage handling processes.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Deiced aircraft before takeoff for safety during inclement weather.

Home Aide

Horizon Home Care Services
New York, NY
05.2023 - 01.2024
  • Provided direct personal care and administrative services to client.
  • Improved client satisfaction by providing personalized home care services tailored to individual needs.
  • Supported client independence through compassionate assistance with mobility and transportation.
  • Ensured a safe and clean environment for client by performing light housekeeping tasks and proper sanitation practices.
  • Assisted client in maintaining personal hygiene through regular laundry services and linen changes.

Summer Youth Employee

Arise Summer Youth Program
New York, NY
07.2019 - 08.2022
  • Developed customer service abilities through assisting visitors and handling phone inquiries.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Provided exceptional customer service, addressing concerns promptly and professionally to ensure satisfaction.
  • Acquired time-management skills by balancing multiple responsibilities in a fast-paced environment.
  • Utilized technology effectively for data entry tasks, streamlining processes for increased efficiency within the workplace.
  • Improved communication skills through daily interactions with colleagues and supervisors.
  • Supported program coordination by scheduling events and ensuring all materials were prepared in advance.

Education

Associate in Aircraft Engineering - AMT

Vaughn College of Aeronautics And Technology
New York, NY
01-2028

High School Diploma -

Urban Assembly School For Media Studies
New York, NY
06-2023

Skills

  • Customer Service
  • Call Handling Techniques
  • Medical appointment scheduling
  • Communication abilities
  • Computer Proficiency
  • Problem-solving abilities
  • Administrative Support
  • Paperwork Processing
  • Active Listening
  • Emotional Support
  • Technical skills
  • Multitasking Abilities

Timeline

Ramp Agent

Delta Air Lines, Inc
06.2024 - Current

Home Aide

Horizon Home Care Services
05.2023 - 01.2024

Summer Youth Employee

Arise Summer Youth Program
07.2019 - 08.2022

Associate in Aircraft Engineering - AMT

Vaughn College of Aeronautics And Technology

High School Diploma -

Urban Assembly School For Media Studies