Summary
Overview
Work History
Education
Skills
Timeline
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Faith Olaposi

Richmond,TX

Summary

Proven HR Specialist and Customer Service expert with a track record of enhancing employee satisfaction and customer loyalty at Amazon. Skilled in benefits administration and resolving high-stress disputes, demonstrating empathy and strong listening skills. Achieved a significant increase in onboarding efficiency and positive client feedback through effective training and mentoring.

Overview

5
5
years of professional experience

Work History

Human Resources Specialist

Amazon
01.2023 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.

Family Enrollment Counselor

Connections Academy
06.2024 - 09.2024
  • Work in focused school-specific outbound task forces to drive pipeline enrollment goals
  • Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process
  • Make outbound calls to families interested in enrolling in Connections Academy schools
  • Serve as an enrollment subject matter expert to families during the enrollment process
  • Act as an ambassador for the school in interactions with students and families
  • Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment
  • Remain up to date with changes in enrollment policies and guidelines and communicate changes to families
  • Communicate changes in school events, policies, and guidelines through interaction with school staff and parents
  • And other duties as assigned

Customer Service Representative

TurboTax
03.2024 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

HEB Grocery Store
09.2019 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science - Nursing

Houston Community College
Houston, TX
12.2024

Skills

  • Customer Relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Diversity and Inclusion
  • Recruiting
  • Onboarding and Orientation
  • Background Checks
  • Payroll Administration
  • Benefits Administration

Timeline

Family Enrollment Counselor

Connections Academy
06.2024 - 09.2024

Customer Service Representative

TurboTax
03.2024 - 05.2024

Human Resources Specialist

Amazon
01.2023 - Current

Customer Service Representative

HEB Grocery Store
09.2019 - 01.2023

Associate of Science - Nursing

Houston Community College

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Faith Olaposi