Dynamic Residential Counselor with a proven track record at Living Hope Inc, adept in de-escalation techniques and client advocacy. Successfully reduced behavioral incidents while fostering independent living skills and maintaining a safe environment. Strong communicator and problem-solver, committed to enhancing resident wellbeing through effective support and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Counselor
Living Hope Inc
7257 Hanover Pkwy Greenbelt, MD 20770
12.2015 - Current
Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Monitored and documented client progress toward meeting goals and objectives.
Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
Maintained a safe and clean residential environment for optimal client comfort and satisfaction.
Documented nightly observations accurately, contributing valuable information for improved case management decisions.
Education
Associate of Applied Science - Construction Management
Prince George's Community College
Upper Marlboro, MD
05-2023
Skills
De-escalation techniques
Client advocacy
Boundaries establishment
Supply replenishment
Progress monitoring
Safety management
General housekeeping
Teamwork
Positive reinforcement
Task prioritization
Verbal and written communication
Effective communication
Problem-solving
Teamwork and collaboration
Progress documentation
Emotional support
Crisis prevention intervention
Incident reporting
Resident support
Professionalism and ethics
Certification
Project Management certified (PMI)
Certified Medication Technician
Adult First Aid
Basic Life Support
Languages
English
Full Professional
Timeline
Residential Counselor
Living Hope Inc
12.2015 - Current
Associate of Applied Science - Construction Management