Elina Glushko

Accounting

• Oversaw daily operations of small business including customer service and financial management.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.

Creating invoices and estimates

Customer service

Telephone communications

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Verified customer identification and documentation for compliant transactions.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.

• Accounting
• Customer services
• Creating invoices
• Creating estimates
• Telephone communications
• Ordered supplies and equipment to maintain adequate inventory levels.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Processed payroll accurately ensuring all employees were paid on time.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Organized company events including holiday parties, team building activities .

• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Processed payroll accurately ensuring all employees were paid on time.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Organized company events including holiday parties, team building activities .
• Administered payroll and maintained proper documentation of employee personnel.