Elisa Reifsteck
Savanna,IL
Summary
Experienced general manager skilled in enhancing operational efficiency and customer satisfaction through effective leadership and communication. Recognized for adaptability and a proactive mindset, consistently delivering results under pressure. Dedicated to contributing to team success and achieving organizational goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
General Manager
McDonald's
Savanna, Illinois
03.2017 - Current
- Oversaw daily operations across all departments, ensuring compliance with company standards and enhancing overall operational effectiveness.
- Developed strategies to enhance team performance and elevate customer service quality.
- Resolved customer complaints swiftly, maintaining high service quality and fostering customer satisfaction.
- Coordinated training programs for new employees, facilitating smooth onboarding and accelerating team integration.
- Educated employees on their responsibilities, ensuring understanding of policies and adherence to procedures.
- Implemented inventory control procedures, minimizing waste and optimizing efficiency.
- Monitored food safety practices to maintain consistent health inspection readiness.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO09-2023
Bachelor of Hamburgerology - Business Operations Management
Hamburger University
Oak Brook, IL05-2016
Skills
- Operational management
- Employee training and development
- Leadership
- Team building
- Communication skills
- Attention to detail
- Calmness under pressure
- Positive attitude
Certification
- ServSafe Food Protection Manager Certification 6/2025
- Registered ServSafe Examination Proctor 8/2025
- SerSafe Allergens 8/2025
- Youth Mental Health First Aid USA 7/2025
Timeline
General Manager
McDonald's
03.2017 - Current
Associate of Science - Business Administration
Colorado Technical University
Bachelor of Hamburgerology - Business Operations Management
Hamburger University