Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Elisabeth Orwan

West Chester,PA

Summary

Dependable server and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. i work well in high stress, fast paced environments. Can confidently take care of multiple guests/tables at one time. Enthusiastic and very personable!

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Rolling Stars
03.2024 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server/Bartender

Mas Mexicali Cantina
08.2023 - 03.2024
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server

Mercato
03.2023 - 05.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Hellertown Diner
08.2020 - 12.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Science - Public Health

West Chester University of Pennsylvania
West Chester, PA
05-2026

High School Diploma -

Saucon Valley Senior High
Hellertown, PA
06-2022

Skills

  • Daily specials memorization
  • Professional appearance
  • Positive and professional
  • Multitasking and organization
  • Suggestive selling
  • Customer service
  • High volume dining
  • Menu memorization

Accomplishments

  • Supervised team of 12 staff members at my current job. I hold the assistant manager position to fill in for the GM when she is not available.
  • resolved customer satisfaction issues which led to a positive dining experience in the workplace.
  • multitasking in taking phone orders, preparing take out, while also confidently providing exceptional service to guests/ tables.

Certification

  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Languages

Spanish
Elementary

Timeline

Server

Rolling Stars
03.2024 - Current

Server/Bartender

Mas Mexicali Cantina
08.2023 - 03.2024

Server

Mercato
03.2023 - 05.2023

Server

Hellertown Diner
08.2020 - 12.2022

Bachelor of Science - Public Health

West Chester University of Pennsylvania

High School Diploma -

Saucon Valley Senior High

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Elisabeth Orwan