Elisama Scott
Burbank,CA
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
23
23
years of professional experience
1994
1994
years of post-secondary education
Work History
Property Manager
Francis Property Management
Burbank, CA
04.2022 - Current
- Manage day-to-day activities involving tenants, subcontractors and property management.
- Coordinate with maintenance and vendors.
- Prepare FAS on move outs.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Ensure that all rent payments are collected on time by following up with delinquent tenants.
- Conduct tours and assess rental applications.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Senior Leasing Consultant
GHP Management / Riverpark 525 Units
Canyon Country , CA
11.2015 - 04.2021
- Led property tours.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
- Tracked leads using CRM software and followed up with interested parties.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
Assistant Manager
AMC LLC / Media Center Villas 66 Units
Burbank , CA
05.2014 - 06.2015
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Maintained accurate records of all leasing activities including daily traffic logs, resident files, move-in and move-out documents.
- Conducted apartment tours for potential tenants, and answered questions about the property.
- Addressed and resolved complaints, concerns, and service requirements to deliver prompt remedial action.
- Collected rent, deposit payables
- Drafted Daily, weekly, and end of month reports to corporate office
- Conducted regular inspections of common areas within the property to ensure cleanliness and safety standards are met.
Leasing Consultant - Lease up - Luxury Townhomes
Casden Properties / Empire Landing 200 Units
Burbank , CA
09.2010 - 04.2013
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
- Increased occupancy through dynamic marketing initiatives.
- Surpassed personal, team, monthly, and yearly quotas
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Leasing Consultant
Greystar/ The Colony Townhomes 700 Units
Canyon Country, CA
08.2009 - 08.2010
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted property showings to highlight amenities and features.
Property Manager
Excel Residential Services / Sunridge 30 Units
Palmdale , CA
06.2003 - 07.2006
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Conducted apartment tours for potential tenants and answered questions about property.
- Monitored and documented delinquencies and other forms of income.
- Prepared and submitted reports to supervisor.
- Certified with PAC (Partners against Crime) Sheriffs Department
Education
High School Diploma -
Antelope Valley Highschool
Lancaster CASkills
- Property management
- Customer service
- CRM software
- Property inspections
- Effective communication
- Fair housing compliance
- Vendor management
- Preventive Maintenance
- Tenant and eviction laws
- Problem solving
Timeline
Property Manager
Francis Property Management
04.2022 - Current
Senior Leasing Consultant
GHP Management / Riverpark 525 Units
11.2015 - 04.2021
Assistant Manager
AMC LLC / Media Center Villas 66 Units
05.2014 - 06.2015
Leasing Consultant - Lease up - Luxury Townhomes
Casden Properties / Empire Landing 200 Units
09.2010 - 04.2013
Leasing Consultant
Greystar/ The Colony Townhomes 700 Units
08.2009 - 08.2010
Property Manager
Excel Residential Services / Sunridge 30 Units
06.2003 - 07.2006
High School Diploma -
Antelope Valley Highschool