Elise Hernandez
Weatherford
Summary
Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Store Manager
121 Smoke Shop
Weatherford
11.2024 - 12.2025
- Managed daily store operations and ensured a smooth workflow.
- Trained and supervised staff on product knowledge and customer service skills.
- Maintained inventory levels and conducted regular stock checks.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored cash register operations and handled daily financial transactions.
Customer Service Representative
Comfort Experts Heating And Cooling
Weatherford
02.2022 - 06.2023
- Responded to customer inquiries regarding heating and cooling services.
- Assisted customers in scheduling service appointments and follow-ups.
- Managed customer complaints to ensure satisfaction and resolution.
- Documented customer interactions in the company's CRM system accurately.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
E-Commerce Lead
Kroger
Saginaw
04.2018 - 01.2021
- Led e-commerce strategy to enhance online customer engagement and satisfaction.
- Managed cross-functional teams to streamline product listings and inventory processes.
- Implemented digital marketing campaigns to drive traffic to online platforms.
- Assisted with troubleshooting issues encountered during order fulfillment process.
- Resolved customer inquiries related to orders placed via the e-commerce portal in a timely manner.
Education
Saginaw High
Saginaw , TX Skills
- Store operations
- Inventory management
- Customer service
- Staff training
- Conflict resolution
- Effective communication
- Problem solving
- Reliable
- Complaint resolution
- Customer relations
Timeline
Store Manager
121 Smoke Shop
11.2024 - 12.2025
Customer Service Representative
Comfort Experts Heating And Cooling
02.2022 - 06.2023
E-Commerce Lead
Kroger
04.2018 - 01.2021
Saginaw High