Elise (Lisa) Thompson
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Property Manager
Peak53 Properties
Colorado Springs, CO
12.2011 - 02.2024
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Light maintenance
- Painting
- Cleaned apartments to be move in ready
- Leasing - scheduling and completing move-ins.
- Snow removal
- On call 24/7
- Completing all rental assistance paperwork
- Scheduling and arranging sub contractors
- Data entry
- Marketing
Property Manager
Aspen Circle Apartments
Colorado Springs, CO
01.2009 - 08.2010
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Data entry
- Leasing-scheduling and completing move-ins
- Completing all rental assistance paperwork
- Scheduling and arranging sub contractors
- Banking
- Marketing
Customer Service Representative
Adelphia Communications/Comcast
Colorado Springs, CO
10.2001 - 01.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cash handling
- Data entry
- Customer resolution
- Managing front counter staff
- Accounting
Education
High School Diploma -
Princeton High School, Princeton, WI US
Princeton, WI05-1986
Skills
- Property Management
- Tenant Relations
- Grounds Maintenance
- Business Administration
- Contract Negotiation
- Maintenance Scheduling
- Vendor Management
- Compliance Monitoring
- Database Management
- Staff Management
- Lease Renewals
- Maintenance Coordination
- Property Inspections
- Knowledge of Leasing and Market Conditions
- Valid Colorado Driver's License
- Administrative Support
- Multi-Family Property Management
- Customer Service-Focused
- Financial Budgeting and Reporting
- Preventive Maintenance
- Maintenance Knowledge
- Rent Collection
- Leasing and Sales
- Payment Collection
- Skilled Multi-Tasker
- Marketing and Advertising
- Tenant and Eviction Laws
- Adaptable
Timeline
Property Manager
Peak53 Properties
12.2011 - 02.2024
Property Manager
Aspen Circle Apartments
01.2009 - 08.2010
Customer Service Representative
Adelphia Communications/Comcast
10.2001 - 01.2009
High School Diploma -
Princeton High School, Princeton, WI US
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