Elishaa Mckinley
Portsmouth,Portsmouth Ohio
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Maestros Mexican Grill
04.2021 - 11.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Baker
Donut Distillery
02.2022 - 11.2022
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Implemented visual merchandising strategies that showcased featured items which resulted in enhanced customer interest.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Trained new employees on bakery methods and procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Determined baking times for various items.
- Maintained safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Prepared frostings and other toppings for cakes and pastries.
Receptionist
CAO Ohio Means Jobs
08.2017 - 03.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Education
High School Diploma -
Portsmouth High School
Portsmouth, OH08.2017
Skills
- Daily specials memorization
- Courteous Phone Demeanor
- Food Safety Standards
- Sales expertise
- Cool Under Pressure
- Table Bussing
- Cash Handling
- Table Monitoring and Turnover
- Reservations Management
- Professional Appearance
- High Energy and Stamina
- Adaptable and Flexible
- Food and beverage pairings
Timeline
Baker
Donut Distillery
02.2022 - 11.2022
Server
Maestros Mexican Grill
04.2021 - 11.2023
Receptionist
CAO Ohio Means Jobs
08.2017 - 03.2021
High School Diploma -
Portsmouth High School
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