Dynamic professional with experience as a Residential Counselor at New Hope Treatment Center, skilled in de-escalation techniques and client advocacy. Proven ability to implement treatment plans effectively, ensuring resident safety and engagement. Committed to maintaining HIPAA compliance while fostering a supportive environment that promotes personal accountability and community integration.
Work History
Residential Counselor
2 Years 6 Months
New Hope Treatment Center | 01.2024 - 07.2026
Monitored resident behavior and maintained therapeutic milieu during overnight and daily program activities.
Documented client observations, incidents, and progress notes in compliance with treatment center procedures.
Supported treatment plan implementation through structured supervision and consistent behavioral expectations.
De-escalated crisis situations using trauma-informed communication and approved intervention techniques.
Assisted residents with daily routines, medication reminders, and personal accountability tasks.
Guided residents through group activities, life skills practice, and community integration support.
Home Health Aide
9 Months
Homestead | 01.2017 - 10.2017
Monitored resident behavior and maintained therapeutic milieu during overnight and daily program activities.
Documented client observations, incidents, and progress notes in compliance with treatment center procedures.
Supported treatment plan implementation through structured supervision and consistent behavioral expectations.
De-escalated crisis situations using trauma-informed communication and approved intervention techniques.
Assisted residents with daily routines, medication reminders, and personal accountability tasks.
Guided residents through group activities, life skills practice, and community integration support.
Delivery Driver
6 Years 3 Months
Domino's Pizza | 09.2017 - 12.2023
Delivered orders promptly while following assigned routes and customer instructions.
Verified order accuracy before leaving store to support correct deliveries.
Processed cash and card payments following point-of-sale procedures.
Maintained clean, organized vehicle and delivery equipment for safe operation.
Communicated professionally with customers to resolve delivery questions and concerns.
Navigated traffic and route changes efficiently using maps and GPS tools.
Supported in-store team during slow periods by assisting with order preparation.
Education
CBCS
Palmetto School of Career And Development | Rock Hill, SC | 10.2017