Eliza Aguila
Union City,NJ
Summary
Dynamic professional with a proven track record at Beam Dental, enhancing front desk operations and customer satisfaction. Excelled in document management and relationship building, significantly improving efficiency and service quality. Skilled in patient registration and fostering trust, demonstrating both hard and soft skills critical to employer needs.
Overview
5
5
years of professional experience
Work History
Front Desk
Beam Dental
06.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Behavior Technician
Centered Solutions
12.2022 - 12.2023
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Worked as part of collaborative team to address changing needs of children and families.
Head Teacher
Step By Step Montessori Schools
12.2022 - 12.2023
- Fostered a stimulating learning environment by maintaining well-organized and dynamic classroom spaces for daily use.
- Allowed for ample outdoor discovery time in schedule each day.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Guest Service Representative
Target
08.2022 - 11.2022
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Mobile Sales Representative
Best Buy
11.2019 - 09.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor Of Nursing -
Hudson County Community College
Jersey City, NJSkills
- Scheduling appointments
- Document management
- Initiative-taking
- Basic accounting
- Telephone etiquette
- Patient registration
- HIPAA guidelines
- Front desk operations
- Payment collection
- Co-payment collection
- Customer service
- Insurance authorizations
- Relationship building
Languages
Spanish
Professional Working
Timeline
Front Desk
Beam Dental
06.2024 - Current
Behavior Technician
Centered Solutions
12.2022 - 12.2023
Head Teacher
Step By Step Montessori Schools
12.2022 - 12.2023
Guest Service Representative
Target
08.2022 - 11.2022
Mobile Sales Representative
Best Buy
11.2019 - 09.2021
Bachelor Of Nursing -
Hudson County Community College
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