Elizabeth Arlow
Buffalo,NY
Summary
Utilizes strong organizational and problem-solving skills to enhance team efficiency.
Results-driven professional prepared for role with strong history in customer service administration. Dependable and results-driven, known for enhancing operational performance.
Overview
26
26
years of professional experience
Work History
Service Administrator
Prolift Inc.
01.2019 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
Legal Assistant
HSBC Bank USA NA
06.1999 - 08.2018
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Delivered timely work products that met or exceeded expectations of both internal teams and external clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Graphic Design
Art Institute of Pittsburgh
Pittsburgh, PA08-1990
Skills
- Organizational expertise
- Software familiarity
- Scheduling proficiency
- Data entry
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Timeline
Service Administrator
Prolift Inc.
01.2019 - Current
Legal Assistant
HSBC Bank USA NA
06.1999 - 08.2018
Associate of Arts - Graphic Design
Art Institute of Pittsburgh
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