Elizabeth Bray
Olmsted Falls,OH
Summary
Customer relations expert with a proven track record in high-pressure environments. Detail-oriented and decisive, consistently delivering accurate clerical support on time. Effective in both independent and collaborative settings, managing office supplies and project needs efficiently. Upbeat demeanor and sound judgment facilitate handling diverse tasks with minimal oversight.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Allied Community Endeavors
Lorain, Ohio
02.2024 - Current
- Maintained accurate paperwork for individuals and employees.
- Ensured staff compliance with training and certification requirements.
- Conducted new employee orientations to facilitate smooth onboarding.
- Performed thorough background checks on new hires to ensure quality candidates.
Business Development Representative
Rafih Auto Group - Mercedes Benz of North Olmsted
North Olmsted, OH
11.2021 - 10.2022
- Facilitated vehicle searches and inquiries using Dealer Socket and Focus CRMS.
- Conducted daily follow-ups via texts, emails, and phone calls to address customer inquiries.
- Scheduled virtual and in-store appointments to enhance customer engagement.
- Generated purchase and lease quotes for prospective clients.
- Utilized V-Auto for accurate trade evaluations.
- Provided pictures and videos of vehicles of interest to assist customers.
- Gathered down payment information to streamline transaction processes.
- Reengaged previous customers for upgrades or lease buyouts using Auto Alert.
Business Development Representative
Mike Bass Ford Mazda
Sheffield Village, OH
08.2020 - 11.2021
- Managed customer inquiries on Internet vehicle requests, ensuring timely follow-up and engagement.
- Answered questions and scheduled appointments for new, current, and previous customers.
- Developed customizable purchase and lease quotes to meet diverse customer needs.
- Created and maintained monthly schedules for BDC department activities.
- Revised commission sheets for BDC representatives to ensure accurate compensation calculations.
Data Entry (Temp) CSR
ScottCare Corporation
Cleveland, OH
03.2012 - 03.2013
- Entered customer data and information using Intuitive and Sales Force systems.
- Created and distributed brochures to target audiences.
- Managed fax communications with customers as required.
- Organized warranty files for easy access and reference.
- Customized hospital forms, letters, and various documents per customer requests.
- Developed documents and spreadsheets utilizing Word and Excel applications.
CSR (temp)
Muscular Dystrophy Association
06.2011 - 08.2011
- Make phone calls to various businesses to recruit people to participate in the MDA's Lock Up program
Receptionist
Dayton Pediatric Dentistry
Dayton, OH
12.2008 - 10.2009
- Managed multiple phone lines during business hours, processing calls efficiently.
- Utilized Dentrix for scheduling appointments and patient check-ins.
- Verified insurance coverage online and registered new patients promptly.
- Confirmed appointments through calls, filing, and retrieving patient charts.
- Executed faxing and copying of documents as required.
- Documented patient interactions within charts to maintain accurate records.
Receptionist
Olmsted Manor
North Olmsted, OH
06.2003 - 11.2006
- Answered multiple phone lines during business hours, processing calls for staff and residents.
- Greeted and directed all individuals entering the building.
- Ensured all visitors signed in and out of guest registrar.
- Oversaw scheduling and training of part-time receptionist staff.
- Completed clerical duties including mail sorting, office copying, faxing, and filing.
- Created New Hire folders, Resident Admission Packets, and Tour Folders.
- Typed documents for staff, including meeting minutes and various correspondence.
- Participated in Continuous Quality Improvement Program by serving on work teams.
Receptionist
University of Akron
Akron, OH
08.2002 - 12.2002
- Performed general filing, faxing, and office copying to maintain organizational efficiency.
- Managed multiple phone lines, directing calls or relaying messages to appropriate employees.
- Collected and distributed mail, including interoffice correspondence.
- Guided students through office procedures and inquiries.
Education
Diploma - North Olmsted, OH
North Olmsted High School
North Olmsted, OH01.2002
Some College (No Degree) - Criminal Justice
Remington College West
North Olmsted, OHSkills
- Data entry and document preparation
- Customer service and relationship management
- Internet sales and business development
- Dentrix software proficiency
- Multi-line phone systems operation
- New hire orientation facilitation
- Microsoft Office suite expertise
- Appointment scheduling and client follow-up
- Effective communication and organizational skills
Timeline
Administrative Assistant
Allied Community Endeavors
02.2024 - Current
Business Development Representative
Rafih Auto Group - Mercedes Benz of North Olmsted
11.2021 - 10.2022
Business Development Representative
Mike Bass Ford Mazda
08.2020 - 11.2021
Data Entry (Temp) CSR
ScottCare Corporation
03.2012 - 03.2013
CSR (temp)
Muscular Dystrophy Association
06.2011 - 08.2011
Receptionist
Dayton Pediatric Dentistry
12.2008 - 10.2009
Receptionist
Olmsted Manor
06.2003 - 11.2006
Receptionist
University of Akron
08.2002 - 12.2002
Diploma - North Olmsted, OH
North Olmsted High School
Some College (No Degree) - Criminal Justice
Remington College West